1. General Provisions1.1. Policy Purpose:This Policy is designed to ensure transparency in the processing of personal data and compliance with Vietnamese law (e.g. Cyber Security Law 2018, Personal Data Protection Law, Consumer Protection Law) and international standards, such as GDPR.
1.2. Scope of application:The Policy applies to all data that the User provides when drawing up of an application through the Website, as well as to data automatically collected when visiting the Website.
1.3. User's Consent:By submitting an application on the Website, the User expresses its consent to the processing of its personal data in accordance with this Policy. If the User does not agree with the terms of the Policy, it should refrain from providing its data.
2. Personal data we collect2.1. Data provided by the User:Surname, first name, patronymic;
Contact telephone number;
Email address;
Delivery address (within Vietnam only).
2.2. Automatically collected data:IP address;
Browser and device information;
Cookies and similar technologies to analyse website behaviour.
3. Purposes of personal data processing3.1. The main purposes of processing are as follows:Drawing-up and processing of applications for the purchase of merch products;
Contacting the User to clarify the details of the order and confirm the delivery address;
Organising the delivery of Merch through a fulfilment company;
Improving customer service and analysing customer needs;
Fulfilment of obligations related to data processing in accordance with the applicable law.
3.2. Additional purposes:Conducting marketing and analytical research to improve the quality of services provided;
Ensuring the security of the Website and preventing fraud.
4. Legal grounds for data processing4.1. User's concent:Processing of personal data is carried out on the basis of the User's consent, which it provides when drawing up of an application.
4.2. Contract performance:Data processing is required to fulfil the terms and conditions of the contract between the User and the company.
4.3. Legally protected interests:Personal data processing may also be carried out to protect the legally protected interests of the Company, for example, to ensure the security of the Website and to prevent fraud, provided that this does not violate the rights and freedoms of the User.
5. Transfer of personal data to third parties5.1. Subjects of transfer:Personal data may be transfered to the following categories of third parties:
Application Handling Operators (SD);
Automated communication systems such as the Telegram bot;
Fulfilment companies that deliver merch products.
5.2. Terms of transfer:The data is transfered solely to fulfil the purposes set out in section 3 and is not transfered for third-party commercial purposes without the express consent of the User.
5.3. Legal exemptions:Data transfer is possible in cases provided for by law (e.g. at the request of public authorities).
6. Storage and protection of personal data6.1. Storage period:Personal data are stored for the period necessary to achieve the purposes of their processing, but not more than 3 years from the last interaction with the User, unless otherwise provided by law.
6.2. Security measures:The following measures are applied for the personal data protection:
Encrypting data during transfer and storage;
Restricting access to data;
Regular software updates and anti-virus protection;
Security system monitoring and auditing.
6.3. Leakage notification:In case of personal data leakage, the Company undertakes to notify Users as soon as possible and take measures to minimise the damage.
7. Rights of Users7.1. Request for information:The user is entitled to request information about what personal data is stored about it and how it is processed.
7.2. Data changing and deleting:The User is entitled to request to change or delete its personal data if they are incorrect or if their processing does not comply with the stated purposes.
7.3. Consent withdrawal:The User is entitled to withdraw its consent to the personal data processing. In this case, the Company is entitled to stop data processing , which may affect the possibility of placing an order.
7.4. Complaints:The user is entitled to file a complaint with the relevant Vietnamese state authority for personal data protection if it believes that its rights have been violated.
8. Processing of cookies and similar technologies8.1. Using cookie:The Website uses cookies and similar technologies to improve performance, personalisation and analytics.
8.2. Cookie settings:The user can control cookie settings through the browser parameters, however disabling cookies may affect the functionality of the Website.
9. International data transfer9.1. Transfer outside Vietnam:Personal data may only be transferred outside Vietnam, if there are sufficient guarantees for their protection in accordance with international standards (e.g. according to the decisions of the European Commission on the sufficiency of protection).
10. Changes to the Privacy Policy10.1. Making changes:The Company reserves the right to make changes to this Policy. The current version of the Policy is always available on the Website.
10.2. Adoption of changes:Continued use of the Website after the changes are made means that the User agrees with the updated Policy.
11. Contact informationFor any questions related to the personal data processing, the User may contact us by e-mail: [
[email protected]]